Return & Exchange Policy

You can return or exchange products purchased on SmartCharger.ge within 14 calendar days of delivery.

Last updated: July 14, 2026

Overview

Products purchased on SmartCharger.ge can be returned or exchanged within 14 calendar days of delivery — for both defective and non-defective products, in accordance with the Law of Georgia on the Protection of Consumer Rights.

This policy applies to all products purchased online and delivered within Georgia.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • The return request is submitted within 14 calendar days of receiving the product;
  • The product is unused, undamaged, and has not been installed;
  • The original packaging and full contents are preserved (cables, documentation, accessories);
  • Proof of purchase is provided (order number or receipt).

Returns of Defective Products

All products come with a 2-year warranty. If a product has a manufacturing defect, you may choose a repair, a replacement with an identical product, or a full refund.

We fully cover return shipping costs for defective products.

Returns of Non-Defective Products

If you change your mind, non-defective products can also be returned within 14 calendar days of delivery, provided the conditions above are met. In this case, return shipping costs are covered by the customer.

Exchanges

Products can be exchanged for another model within 14 calendar days of delivery, under the same conditions as returns. Any price difference will be refunded or charged accordingly.

Refunds

Within 14 days of receiving and inspecting the returned product, we will issue a full refund using the same payment method you used for the purchase.

Exceptions

The following are not eligible for return:

  • Products damaged by improper use or installation by an unauthorized person;
  • Products with incomplete contents or damaged packaging (for non-defective returns);
  • Products imported on individual or special order;
  • Fees for installation services that have already been performed.

How to Return or Exchange a Product

To start a return or exchange, contact us by phone or email with your order number and the reason for the return. Our team will guide you through the next steps.

Contact